Returns & Exchanges

At Based Supplies, we stand by the quality of our products and offer a 30-day return window for all items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and hassle-free resolution.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags and labels are intact to qualify for a full refund.

3

Ship Your Return

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing